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CUSTOMER SERVICE 1-844-FUN-RLSD (+1-844-386-7573)

Shipping Information


  • Custom made-to-order and delivered to your door in an average of 3-6 Weeks, though exceptions may apply.
  • Dolls are shipped from our factories in China via UPS and customs fee are pre-paid. IF UPS does not ship to your destination, then FedEx or DHL will be used.
  • Fraud prevention rules allow us to only ship to the verified billing address. The only exception is if you want the doll to be delivered to a UPS store for you to pick-up. If you would like to have your doll shipped to a UPS location, please enter the UPS Store number and address as the shipping location during check out.
  • Your doll will be delivered directly to your doorstep discreetly packaged in a plain unmarked cardboard box.
  • Customs Agents may open and inspect your doll during transport. 
  • A signature is required for delivery.

Places we do not ship

  • Due to import laws ship dolls under 140cm to the United Kingdom or Norway.
  • Due to import laws, can not ship to Islamic countries, India, Indonesia, Malaysia, Africa, Mexico, or Brazil.

Custom Fees are Pre-Paid*

*For International shipments outside of the USA, customs taxes are pre-paid with the shipping fee with the exception of Switzerland and Norway. Shipping to Switzerland and Norway must be shipped via FedEx, so customs taxes are not pre-paid and are the responsibility of the buyer.

Accessories Shipping Information

Accessories ship from our brick and mortar shop in Austin TX,  via USPS to your mailbox or P.O. Box.  

  • USA - Small flat rate fee based on order total. (Lower 48 United States, Hawaii, and Alaska). Shipping is free, if purchased with a doll. 
  • INTERNATIONAL SHIPPING is based on weight and will vary by weight and destination.  Shipping is free, if purchased with a doll. 

Customer Support: 1-844-386-7573

Customer satisfaction is very important to us. Get-It-Right Guarantee