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CUSTOMER SERVICE 1-844-386-7573

Shipping Information

FREE SHIPPING ON ALL DOLLS WORLDWIDE

  • Custom made-to-order and delivered to your door in an average of 3-6 Weeks, though exceptions may apply.
  • Dolls are shipped from our factories in China via UPS and customs fee are pre-paid. IF UPS does not ship to your destination, then FedEx or DHL will be used.
  • Fraud prevention rules allow us to only ship to the verified billing address. The only exception is if you want the doll to be delivered to a UPS store for you to pick-up. If you would like to have your doll shipped to a UPS location, please enter the UPS Store number and address as the shipping location during check out.
  • Your doll will be delivered directly to your doorstep discreetly packaged in a plain unmarked cardboard box.
  • Customs Agents may open and inspect your doll during transport. 
  • A signature is required for delivery.

Places we do not ship

  • Due to import laws ship dolls under 140cm to the United Kingdom or Norway.
  • Due to import laws, can not ship to Islamic countries, India, Indonesia, Malaysia, Africa, Mexico, or Brazil.

International Orders Customs Fees

UPS with pre-paid taxes is used to ship whenever possible. In some cases where UPS with pre-paid taxes can not be used, FedEx will be used. In these instances, customs fees may be required by your particular country and are the responsibility of the buyer.


Accessories Shipping Information

Accessories ship from our brick and mortar shop in Austin TX,  via USPS to your mailbox or P.O. Box.  

  • USA - Small flat rate fee based on order total. (Lower 48 United States, Hawaii, and Alaska). Shipping is free, if purchased with a doll. 
  • INTERNATIONAL SHIPPING is based on weight and will vary by weight and destination.  Shipping is free, if purchased with a doll. 


Customer Support: 1-844-386-7573

Customer satisfaction is very important to us. Get-It-Right Guarantee