Categories

 Loading... Please wait...
CUSTOMER SERVICE 1-844-FUN-RLSD (+1-844-386-7573)  FAQ's

Real Love Sex Dolls® Rest-easy Guarantee

What is the Real Love Sex Dolls® Rest-easy Guarantee?

The Real Love Sex Dolls® Rest-easy Guarantee assures that if there is a mistake in your order or a significant defect with your sex doll, we will compensate, assist you in repair, or completely replace your doll at no cost to you.  "If it's not right, we'll make it right!" is our professional guarantee to you!

 

Will I get this guarantee from another love doll seller?

No other company in the sex doll industry will offer you this guarantee and level of protection because it's not required by law. Inferior sex doll shops will tell you that due to the nature of the product returns are not accepted.

 

How are you able to give a guarantee when others don't?

First, we are not just any sex doll shop, Real Love Sex Dolls is the #1 seller of realistic high-quality sex dolls in the U.S.  We work hard to make sure you get the best possible sex doll available.  

We visually inspect every single doll from head to toe before we give our approval for her to come home to you. She doesn't leave until she is perfect. When she is, she'll get our stamp of approval and be on her way! Our diligence on inspection and perfection before she leaves the factory cuts mistakes and defects to nearly zero. Plus we can ensure little things that you may have specially requested are taken care of to your specifications.

RLSD places great importance on the high-quality and expert craftsmanship of our love dolls. We intend for them to stimulate your mind and body and provide you with pleasure and companionship for years to come.

Why do we go to all this trouble?  Because we have really high standards and will settle for nothing but the best for you! You are our valued customer and we do everything possible to ensure your doll, as well as your entire experience with Real Love Sex Dolls exceeds your expectations.

We think if our love dolls measure up to our highest standards then they will measure up to yours too. We won't sell a doll we are not proud to put our stamp on and stand behind 100%.  

 

How does the guarantee work?

  1. Inspect your love doll from head to toe as soon as possible after her arrival.
     
  2. If you find there is a mistake in your order or a significant defect in your love doll, report it to us within 48 hours of receipt at customercare@reallovesexdolls.com with your order number, quality photographs and/or video that support your claim along with the details of the issue. We will respond within 24 business hours guaranteed, and we'll take it from there.

 

Are there any conditions that will VOID the guarantee?

For an exchange, your doll must be returned in brand new condition, in the original packaging and must be 'un-used'. Unfortunately if you've had any sexual contact with her, we can no longer exchange her. However, we will still do everything we can to make the issue right for you, guaranteed.

 

Does the guarantee include the make-up?

Did you know that adding semi-permanent face and body make-up did not exist before Real Love Sex Dolls®? We began providing custom makeup so that our customers could receive their doll looking as close to the photographs as possible, right out of the box.  Semi-permanent make-up is done free of charge and provided as a courtesy for our customers.  

Every effort is made by our make-up artists to re-create the make-up done by the photographer for the photo session, however it is not guaranteed to match 100%. You will most likely be very happy with your dolls make-up, but in the rare event that you don't like it you can simply remove it with mineral oil (being very careful to avoid eyebrows) and are feel free to re-apply it to your own personal preference.

 

What is not covered by the guarantee and why?

  • Minor skin imperfections - Small imperfections on your dolls skin can sometimes occur during the mold injection and un-molding process. These will generally be inconspicuous and we like to think of them more as unique 'birth marks'.  Any large imperfection would be noticed during our approval inspection and sent back to be corrected.

  • Loose fingernails - Finger and toenails are something else that we carefully inspect during our approval inspection to make sure they are glued well and cleanly.  However nails can become loose, so nail glue is provided with your lovely, should you need reattach one of her fingernails.

  • Loose eyelashes - Your doll is shipped with a protective eye mask to protect her delicate eyelashes. If an eyelash does come loose due to shifting during shipping, use the TPE-safe love doll eyelash & nail glue to reattach it.  Click to view repair video for instructions.

  • Suspicious damages - Your doll can be exchanged in new condition. If she has sustained damages that are deemed questionable and suspected to have been user inflicted, that's on you. 

  • Aesthetic differences of the semi-permanent make-up. - Please see 'Does the guarantee include make-up' section above.

  • Dolls that have been sexually used. - Please see 'Are there any conditions that will VOID the guarantee' section above.

 

What about price? Can you guarantee the lowest price?

Real Love Sex Dolls® guarantees a fair competitive price on all of our sex dolls. If you see a cheaper price elsewhere feel free to ask us if we can price match it... If we can, we will. If we can't, we'll tell you why.

Be aware that a significantly cheaper price is a red flag that it's a counterfeit fake copy of an authentic love doll. Counterfeit doll sellers are rampant on the internet using doll photos stolen from an authentic manufacturers website.  These counterfeit dolls are made with inferior materials and production methods resulting in poor quality dolls that don't feel nice and will quickly fall apart. Even worse, it may be a bait-and-switch for a blow-up or semi-blow-up doll "coated" in TPE, or potentially a scam to simply steal your money with no doll at all. Trust us, you don't wanna be that guy.

Real Love Sex Dolls is real, we care, we enjoy what we do and we're 100% honest.  That's where you want to spend your hard earned money.

 


 Have questions?  We can help!

Feel free to reach out to us at anytime!  We love to talk to you!

Our full-time Customer Care department is comprised of super friendly people who are also love doll enthusiasts and owners. They've been where you are, know our dolls inside and out and can answer any and all questions you may have.  All questions, comments and even complaints are welcome!

We are available via phone at (844) 386-7573, via email at customercare@reallovesexdolls.com and through live chat on our website during regular business hours. 

Our discrete mailing address is: RLSD LP, P.O. Box 150279, Austin TX 78715


 

Real Love Sex Dolls® a women owned U.S. company based in Austin, Texas.