Get-It-Right Guarantee

What is the Real Love Sex Dolls® Get-It-Right Guarantee?

The Real Love Sex Dolls® Get-It-Right Guarantee assures that if there is a mistake in your order or a significant defect with your sex doll, we will compensate, assist you in repair, or completely replace your doll at no cost to you.  "If it's not right, we'll make it right!" is our professional guarantee to you!


Will I get the Get-It-Right Guarantee from another love doll seller?

No other company in the sex doll industry will offer you this guarantee and level of protection because it's not required by law. Inferior sex doll shops will tell you that due to the nature of the product returns are not accepted. (*Update:  Some websites have popped up copying our guarantee... now whether they are actually legit and/or would live up to that guarantee is entirely questionable. Please don't get fooled.).


How are you able to give a guarantee when others don't?

First, we are not just any sex doll shop, Real Love Sex Dolls is the #1 seller of realistic high-quality sex dolls in the U.S.  We work hard to make sure you get the best possible sex doll available.  

We visually inspect every single made-to-order doll from head to toe before we give our approval for her to come home to you. She doesn't leave until she's passed. When she has, she'll get our stamp of approval and be on her way! Our diligence on inspection for quality and accuracy before she leaves the factory cuts mistakes and defects to nearly zero. Plus we can ensure little things that you may have specially requested are taken care of to your specifications.  Bonus: We always send the QC photos to you via email upon approval!

RLSD places great importance on the high-quality and expert craftsmanship of our love dolls. We intend for them to stimulate your mind and body and provide you with pleasure and companionship for years to come.

Why do we go to all this trouble?  Because we will accept nothing but the best for you and we have really high standards! You are our valued customer and we do everything possible to ensure your doll, as well as your entire experience with Real Love Sex Dolls exceeds your expectations.

We think if our love dolls measure up to our highest standards then they will measure up to yours too. We won't sell a doll we are not proud to put our stamp on and stand behind 100%.  


How does the Get-It-Right Guarantee work?

  1. Inspect your love doll from head to toe while she is in the box as soon as possible after her arrival.
  2. If you find there is a mistake in your order or a significant defect in your love doll, report it to us within 48 hours of receipt at with your order number, well lit, good quality photographs and/or video that support your claim along with the details of the issue. We will respond within 24 business hours guaranteed, and we'll take it from there.

  3. If you feel a replacement or compensation may be in order, do not use your doll.  Keep her in a new and unused condition, still in the box with all the packing materials and accessories.  We can not return anything that has been used (and they are tested upon return, so we'll know). 


Are there any conditions that will VOID the guarantee?

For an exchange, your doll must be returned in brand new condition, in the original packaging and must be 'un-used'. Unfortunately if you've had any sexual contact with her, we can no longer exchange her. However, we will still do everything we can to make the issue right for you, guaranteed.


Does the guarantee include the make-up?

Did you know that adding semi-permanent face and body make-up did not exist before Real Love Sex Dolls®? We began providing custom makeup so that our customers could receive their doll looking as close to the photographs as possible, right out of the box.  Semi-permanent make-up is done free of charge and provided as a courtesy for our customers.  

Every effort is made by our make-up artists to re-create the make-up done by the photographer during the photo session, however it is not guaranteed to match 100%. You will most likely be very happy with your dolls make-up, but in the rare event that you don't like it you can simply remove it with mineral oil (being very careful to avoid eyebrows) and are free to re-apply make-up to your own personal preference.


What is not covered by the Get-It-Right Guarantee and why?

  • Minor skin imperfections - Small imperfections on your dolls skin can sometimes occur during the mold injection and un-molding process. These will generally be inconspicuous and we like to think of them more as unique 'birth marks'.  

  • Loose fingernails - Finger and toenails are something else that we carefully inspect during our approval inspection to make sure they are glued well and cleanly.  However nails can become loose. If a nail does become loose or fall off, use our lash and nail glue to re-attach it.

  • Loose eyelashes - Your doll is shipped with a protective eye mask to protect her delicate eyelashes. If an eyelash does come loose use our lash & nail glue to reattach it.  

  • Suspicious damages - Your doll can be exchanged in new condition. If she has sustained damages that are deemed questionable and suspected to have been user inflicted, that's on you. 

  • Negligence - If your doll sustains damage due to mishandling or lack of care, that's on you and we'll advise you on how to fix it.

  • Aesthetic differences of the semi-permanent make-up. - Please see 'Does the guarantee include make-up' section above.

  • Dolls that have been sexually used. - Please see 'Are there any conditions that will VOID the guarantee' section above.


What about price? Can you guarantee the lowest price?

Real Love Sex Dolls® guarantees a fair competitive price on all of our sex dolls. If you see a cheaper price elsewhere feel free to ask us if we can price match it... If we can, we will. If we can't, we'll tell you why.

Be aware that a significantly cheaper price is a red flag that it's a low quality counterfeit fake doll and not a high-quality authentic love doll. Counterfeit sex doll sellers are rampant on the internet using doll photos stolen from an authentic doll manufacturers website.  These counterfeit dolls are made with inferior materials and production methods resulting in poor quality dolls that don't feel nice and will quickly fall apart. Even worse, it may be a bait-and-switch for a blow-up or semi-blow-up doll "coated" in TPE, or potentially a scam to simply steal your money with no doll at all. Don't fall for it, you don't wanna be THAT guy.

Real Love Sex Dolls is the #1 seller of authentic brand name high-quality dolls. We are family owned and operated in Austin Texas, by real people you can talk to. We care, we enjoy what we do and we're 100% honest, with over 1000 five-star customer reviews!


 Have questions?  We can help!

Feel free to reach out to us at anytime!  We love to talk to you!

Our full-time Customer Care Department is comprised of super friendly people who are also love doll enthusiasts and owners. They've been where you are, know our dolls inside and out and can answer any and all questions you may have.  All questions, comments and even complaints are welcome!

Send a message to our our Customer Care Team on our Contact Us Page , by phone at (844) 386-7573, or via email at

Our discreet mailing address is: RLSD LP, P.O. Box 150279, Austin TX 78715


Real Love Sex Dolls® a family/women owned U.S. company in Austin, Texas.