We are committed to delivering your order as quickly and discreetly as possible. Because of the rapid automation required for in-stock dolls and the custom crafting involved with made-to-order models, we maintain strict no-cancellation policies once fulfillment or production begins (though accessory orders shipping from our Austin Tx shop, may be canceled if they have not yet shipped).
To ensure complete clarity, checkout requires checking an acknowledgment box confirming that you have read, understood, and agreed to these terms. Checkout cannot be completed without this confirmation. Due to the personal and hygienic nature of our products, these policies are strictly enforced. We want you to feel fully confident in your purchase, so please take a moment to review the policies below and contact us with any questions before placing your order.
Peace of Mind Promise: At Real Love Sex Dolls®, we proudly stand behind every companion we deliver. If there is a verified order fulfillment error, major manufacturing defect, or shipping damage with your doll upon arrival, our Get-It-Right Guarantee ensures we will make it right—professionally, swiftly, and at no extra cost to you.
Our Multi-Stage Quality Assurance Commitment: Every custom made-to-order doll undergoes rigorous verification long before it reaches your door. Upon completion of production, our dedicated Quality Control Department conducts an exhaustive 60-point inspection to verify order accuracy, sculpt integrity, joint articulation, and cosmetic details. We transmit inspection confirmation photos directly to your email so you can preview your companion upon our approval. Following QC sign-off, each doll is re-inspected during boxing and expertly packaged using foam padding and protective wrapping to ensure she arrives in pristine, factory-fresh condition.
Thanks to our rigorous multi-stage quality control checks and reinforced manufacturer packaging standards, order errors, manufacturing defects, and transit damage are exceedingly rare. However, in the unlikely event that an issue does arise, our team is right here to support you and make things right.
Due to the personal, intimate, and hygienic nature of our products, all defect or discrepancy claims must strictly follow our mandatory In-Box Inspection Protocol within 48 hours of the carrier-confirmed delivery timestamp.
By following these inspection guidelines, you enable us to protect you completely and resolve any genuine concern without delay. Thank you for choosing Real Love Sex Dolls®!
Because in-stock doll orders are processed automatically across our international fulfillment network, all sales are final once placed. Orders are immediately transmitted to our manufacturing and warehouse partners for packaging and shipping, meaning they cannot be modified, intercepted, or canceled.
The moment your order is placed, an automated fulfillment chain is triggered instantly:
Because this multi-party sequence executes automatically when checkout is completed, the process cannot be halted, intercepted, modified, or canceled at any stage. Therefore, all in-stock doll sales are final.
We kindly ask for your understanding and encourage you to review your order carefully before checking the box, agreeing to this policy, and submitting your order.
At RealLoveSexDolls.com, we are dedicated to providing you with a truly personalized experience by crafting custom dolls tailored to your unique preferences and desires. As a result, your doll is custom made-to-order, meticulously crafted to meet your specific requirements and specifications.
Due to this extensive personalization, we are unable to accommodate order cancellations once production has begun. The manufacturing process involves immediate allocation of specialized labor, raw materials, and artisan casting, making it impossible to cancel or reassign a custom doll once underway.
Order Modifications:
We understand that ordering a custom doll is a significant decision. We strongly encourage you to review all selected specifications prior to finalizing checkout. Our support team is always available to answer questions and assist you before placing your order.
We are deeply committed to delivering high-quality products that meet your expectations while strictly protecting the health and safety of our customers. Due to the personal, intimate, and hygienic nature of our products, all doll sales are final. Aside from a verified manufacturing defect reported under our mandatory inspection protocol, we enforce a strict NO-RETURNS POLICY for the following reasons:
Strict Warning Against Unauthorized Returns & Warehouse Shipments: Please do not attempt to send any package back to the origin address on the shipping label. Our contracted third-party logistics warehouses and fulfillment hubs do not process customer returns and will categorically reject any unauthorized incoming freight or refused parcels at the dock. Rejected shipments will be routed back to you by the freight carrier at your sole expense, leaving you responsible for all return freight charges, redelivery fees, or carrier disposal costs. RealLoveSexDolls is not liable for freight charges incurred or packages lost, abandoned, or damaged due to unauthorized return attempts.
Because returns and exchanges cannot be accepted once delivery is completed, it is essential to consider your purchase thoroughly. We strongly encourage you to review all product dimensions, descriptions, photos, and customization options prior to ordering. Our customer care team is always available prior to purchase to answer questions, provide supplementary photos or videos, and help you select the exact doll to match your desires.
Secondary Market Option (Buyer's Remorse): While RealLoveSexDolls cannot accept returns, issue refunds, or buy back delivered dolls under any circumstances, customers experiencing buyer's remorse or personal lifestyle changes may choose to sell their doll independently. Established collector communities and third-party marketplaces—such as DollForum.com—feature active classified sections where private owners buy, sell, and trade dolls directly with other verified enthusiasts.
For accessory items shipping directly from our Austin, TX facility, you may cancel your order at any time prior to shipment for a full refund.
Once an accessory order has shipped, it is eligible for return only if the package remains completely unopened with the original tamper-evident safety seal fully intact. Due to the personal and hygienic nature of our products and applicable health regulations, any accessory returned with a broken, tampered, or missing safety seal will be rejected and disposed of without refund. Please note that return shipping costs, plus a 30% restocking and administrative fee, will be deducted from any refund or store credit issued.
If you have any questions concerning our Terms of Sale, please contact us by email at: customercare@rlsdlp.com
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These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and RLSD LP, doing business as Real Love Sex Dolls ("Real Love Sex Dolls", “we”, “us”, or “our”), concerning your access to and use of the reallovesexdolls.com website as well as any other media form, media channel, mobile website, or application related, linked, or otherwise connected thereto (collectively, the “Site”). We are registered in Texas, United States, and have our registered office at P.O. Box 150279, Austin, TX 78715. You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.
Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Terms of Use, and you waive any right to receive specific notice of each such change. Please ensure that you check the applicable Terms every time you use our Site so that you understand which Terms apply. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Use by your continued use of the Site after the date such revised Terms of Use are posted.
The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
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The Site is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Site.
Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, international copyright laws, and international conventions. The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
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If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).
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We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Site. However, we do not guarantee that the colors, features, specifications, and details of the products will be completely accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect actual colors and details. All products are subject to availability, and we cannot guarantee that items will always be in stock. We reserve the right to discontinue any product at any time for any reason. Prices for all products are subject to change.
You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be made in U.S. dollars.
You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.
Refunds (if approved) are issued less non-refundable payment processing fees (including gateway and merchant processing fees charged on the original purchase), as well as any applicable cancellation, restocking, and administrative fees. These fees are charged by third-party financial institutions, are not returned to us in the event of a refund or reversal, and will not be reimbursed to the customer.
We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
Please review our comprehensive Cancellation & Return Policies at the beginning of these Terms of Sale above.
You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those specifically endorsed or approved by us.
As a user of the Site, you agree not to:
The Site may invite you to chat, contribute, or participate in blogs, message boards, and review sections (collectively, "Contributions"). Contributions may be viewable by other users and treated as non-confidential and non-proprietary. By creating or submitting Contributions, you represent and warrant that your content does not infringe third-party intellectual property or privacy rights, is not defamatory or obscene, does not harass or threaten others, and complies fully with all applicable laws and these Terms.
By posting Contributions to any part of the Site, you grant us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, worldwide license to host, use, copy, reproduce, disclose, publish, broadcast, and distribute such Contributions for any purpose, commercial, advertising, or otherwise. You retain full ownership of all intellectual property rights associated with your personal Contributions.
We may provide areas on the Site for you to leave customer reviews. When submitting a review, you must ensure: (1) you have firsthand experience with the product; (2) your review contains no offensive, abusive, or discriminatory language; (3) you are not affiliated with competitors; and (4) your statements are factual and truthful. We reserve the right to accept, reject, or remove reviews at our sole discretion.
You acknowledge and agree that any suggestions, ideas, feedback, or inquiries regarding the Site or our offerings ("Submissions") provided by you to us become our sole property. We shall own exclusive rights, including all intellectual property rights, and may use them for any lawful purpose without acknowledgment or compensation to you.
The Site may contain links to Third-Party Websites and third-party media. We are not responsible for the accuracy, content, privacy practices, or policies of third-party platforms. Accessing third-party sites is done entirely at your own risk.
We may allow advertisers to display advertisements on certain areas of the Site. Advertisers take full legal responsibility for any advertisements placed on the Site and any services or products sold through those ads.
We reserve the right, but not the obligation, to monitor the Site for violations, take legal action against violators, restrict access to or disable burdensome files, and otherwise manage the Site to protect our platform, rights, and property.
These Terms of Use remain in full force while you use the Site. WITHOUT LIMITING ANY OTHER PROVISION, WE RESERVE THE RIGHT TO DENY ACCESS TO AND USE OF THE SITE (INCLUDING BLOCKING IP ADDRESSES) TO ANY PERSON FOR ANY REASON OR FOR NO REASON, AT OUR SOLE DISCRETION.
We reserve the right to change, modify, or remove the contents of the Site at any time without notice. We will not be liable to you or any third party for any service interruptions, modifications, price adjustments, or downtime.
These Terms of Use and your use of the Site are governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles.
Informal Negotiations: To expedite resolution and control costs, the Parties agree to first attempt to negotiate any dispute informally for at least thirty (30) days before initiating formal arbitration.
Binding Arbitration: If unresolved informally, disputes will be settled via binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration proceedings will take place in Travis County, Texas. YOU WAIVE THE RIGHT TO SUE IN COURT, HAVE A JURY TRIAL, OR PARTICIPATE IN A CLASS-ACTION LAWSUIT.
Exceptions: Disputes regarding intellectual property enforcement, theft, piracy, or claims seeking injunctive relief are not subject to mandatory informal negotiation or arbitration.
We reserve the right to correct any typographical errors, inaccuracies, or omissions relating to descriptions, pricing, and availability, and to update information on the Site at any time without prior notice.
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IN NO EVENT WILL WE, OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SITE OR PRODUCTS PURCHASED. OUR TOTAL LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID BY YOU TO US.
You agree to defend, indemnify, and hold harmless RLSD LP, our subsidiaries, affiliates, officers, agents, and employees from and against any loss, damage, liability, claim, or demand (including reasonable legal fees) arising out of your use of the Site, breach of these Terms, or violation of third-party rights.
We maintain certain data transmitted to the Site for managing platform performance. Although routine backups are performed, you are solely responsible for data relating to your activities on the Site.
Visiting the Site, sending emails, and completing forms constitute electronic communications. You consent to receive communications electronically and agree that all notices, disclosures, agreements, and signatures provided via email or on the Site satisfy any legal requirement that such communications be in writing.
These Terms of Use represent the entire agreement between you and us. Our failure to enforce any right or provision does not constitute a waiver. If any provision is deemed unlawful or unenforceable, that part is severable without affecting the enforceability of the remaining terms.
RLSD LP P.O. Box 150279 Austin, TX 78715 United States Email: customercare@rlsdlp.com