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CUSTOMER SERVICE 1-844-FUN-RLSD (+1-844-386-7573)  FAQ's

Shipping Information

SHIPPING INFORMATION

  • Fraud prevention rules allow us to only ship to the verified billing address. The only exception is if you want the doll to be delivered to a FedeX/DHL Office for your discretion. Please notify us in advance and fill out the separate shipping location as your shipping address when you check out.
  • The production time for our sex dolls is generally 7-14 business days after your order has been paid for.  Unless the doll has been marked as "In Stock", your Real Love Sex Doll is a custom product that is created especially for you and production does not begin until your order is placed.
  • Your doll is delivered in a large unmarked box via DHL or FedEx at our discretion.
  • Customs Agents may open your dolls box for inspection during transport.
  • Shipping time is generally 7 days, but will vary depending on location, weather conditions, etc.
  • On rare occasion an unavoidable delay may occur during the production of your doll, of which we will notify you via email.
  • We will update your order with a tracking number when your doll ships out of either our Florida or Texas warehouses or from the production factory in China.
  • Your doll will be delivered directly to your doorstep discreetly packaged in a blank box. A signature is required for delivery.
  • We may choose to ship accessories separately which may arrive sooner, or later than your doll.  CBS Kits and Clothing orders will ship separately from your doll.

SHIPPING FEES

  • FREE SHIPPING throughout the Lower 48 United States, Hawaii, and Alaska.
  • INTERNATIONAL SHIPPING is a flat rate of $85, except as noted in the exceptions below.

 Exceptions:

  • $335 Shipping Charge to the United Kingdom and France
  • $250 Shipping Fee to South America, Caribbean, Russia, Estonia and Singapore.

DUE TO IMPORT LAWS WE CAN NOT SHIP TO THE FOLLOWING DESTINATIONS

  • We DO NOT SHIP to Islamic countries, India, Indonesia, Malaysia, Africa, Mexico, Belgium or Norway.

CUSTOMS FEES

For countries that charge Import fees,  are the buyers responsibility. 




Customer Support: 1-844-386-7573

Customer satisfaction is very important to us. If you have any problem with your order, please contact us and we will do our best to fix the issue immediately.