At Real Love Sex Dolls®, we stand behind our promise to make sure your experience with us is nothing short of exceptional. Our guarantee ensures that if there's any hiccup in your order or a noticeable defect in your doll, we've got your back. Simply put, "If it's not right, we'll make it right!" That's our pledge to you, delivered with professionalism and care.
You might wonder, will other love doll vendors offer you the same peace of mind? Well, the short answer is no, check the 'conditions'. Beware of imitations—some might try to mimic our guarantee, but can they truly deliver? We're here to provide genuine assurance and support.
So, how do we manage to offer such a robust guarantee when others don't? It's because we're not just another doll shop—we're the top provider of premium, lifelike sex dolls in the U.S. Each doll undergoes meticulous scrutiny before leaving our facilities. From head to toe, we inspect every detail to ensure she meets our exacting standards. And yes, we'll even send you quality control photos for your peace of mind.
Why do we go to such lengths? Because we believe you deserve nothing but the best. Your satisfaction is our priority, and we won't settle for anything less. We take pride in our dolls, and we're confident they'll exceed your expectations too.
Now, let's talk about our Get-It-Right Guarantee in action. Upon receiving your doll, inspect her carefully within 24 hours of receipt. If you spot any issues, reach out to us at CustomerCare@rlsdlp.com with your order number and clear well-lit detailed photos and/or video. We'll respond promptly and take care of the rest.
Of course, there are a few conditions to keep in mind. For an exchange, your doll must remain unused and in its original packaging. We can't accept returns once a doll has been used, but we'll still do everything we can to address any concerns.
What's not covered by our guarantee? Minor imperfections, loose nails or eyelashes, and damages due to negligence or mishandling. And while we strive for perfection with our semi-permanent makeup, aesthetic differences may occur.
Got questions? Our dedicated Customer Care team is here to help. They're not just friendly voices—they're love doll enthusiasts who understand your needs inside out. Whether you have inquiries or feedback, we're all ears.
So, rest assured, you're in good hands with Real Love Sex Dolls®. Our family-owned company has been serving customers in Austin, Texas and around the world, since 2015, and we're committed to delivering quality and satisfaction every step of the way.
How does the Get-It-Right Guarantee work?
- Inspect your love doll from head to toe while she is in the box as soon as possible after her arrival.
- If you find there is a mistake in your order or a significant defect in your love doll, report it to us within 48 hours of receipt at customercare@rlsdlp.com with your order number, well lit, good quality photographs and/or video that support your claim along with the details of the issue. We will respond within 24 business hours guaranteed, and we'll take it from there.
- If you feel a replacement may be in order, do not use your doll. Keep her in a new and unused condition, still in the box with all the packing materials and accessories. We can not return anything that has been used (and they are tested upon return, so we'll know).
Are there any conditions that will VOID the guarantee?
For an exchange, your doll must be returned in brand new condition, in the original packaging and must be 'un-used'. Unfortunately if you've had any sexual contact with her, we can no longer exchange her. However, we will still do everything we can to make the issue right for you, guaranteed.
Does the guarantee include the make-up?
Did you know that adding semi-permanent face and body make-up did not exist before Real Love Sex Dolls®? We began providing custom makeup so that our customers could receive their doll looking as close to the photographs as possible, right out of the box. Semi-permanent make-up is done free of charge and provided as a courtesy for our customers.
Every effort is made by our make-up artists to re-create the make-up done by the photographer during the photo session, however it is not guaranteed to match 100%. You will most likely be very happy with your dolls make-up, but in the rare event that you don't like it you can simply remove it with mineral oil (being very careful to avoid eyebrows) and are free to re-apply make-up to your own personal preference.
What is not covered by the Get-It-Right Guarantee and why?
- Minor skin imperfections - Small imperfections on your dolls skin can sometimes occur during the mold injection and un-molding process. These will generally be inconspicuous and we like to think of them more as unique 'birth marks'.
- Loose fingernails - Finger and toenails are something else that we carefully inspect during our approval inspection to make sure they are glued well and cleanly. However nails can become loose. If a nail does become loose or fall off, use our lash and nail glue to re-attach it.
- Loose eyelashes - Your doll is shipped with a protective eye mask to protect her delicate eyelashes. If an eyelash does come loose use our lash & nail glue to reattach it.
- Suspicious damages - Your doll can be exchanged in new condition. If she has sustained damages that are deemed questionable and suspected to have been user inflicted, that's on you.
- Negligence - If your doll sustains damage due to mishandling or lack of care, that's on you and we'll advise you on how to fix it.
- Aesthetic differences of the semi-permanent make-up. - Please see 'Does the guarantee include make-up' section above.
- Dolls that have been sexually used. - Please see 'Are there any conditions that will VOID the guarantee' section above.
Have questions? We can help!
Feel free to reach out to us at anytime! We love to talk to you!
Our full-time Customer Care Department is comprised of super friendly people who are also love doll enthusiasts and owners. They've been where you are, know our dolls inside and out and can answer any and all questions you may have. All questions, comments and even complaints are welcome!
Send a message to our our Customer Care Team on our Contact Us Page , by phone at (844) 386-7573, or via email at customercare@RLSDLP.com
Our discreet mailing address is: RLSD LP, P.O. Box 150279, Austin TX 78715
Real Love Sex Dolls® a family owned U.S. company in Austin, Texas, since 2015.
