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CUSTOMER SERVICE 1-844-FUN-RLSD (+1-844-386-7573)  FAQ's

Shipping & Replacement Information

SHIPPING INFORMATION

  • Fraud prevention rules allow us to only ship to the verified billing address. The only exception is if you want the doll to be delivered to a FedeX/DHL Office for your discretion. Please notify us in advance and fill out the separate shipping location as your shipping address when you check out.
  • The production time for our sex dolls is generally 7-14 business days after your order has been paid for.  Unless the doll has been marked as "In Stock", your Real Love Sex Doll is a custom product that is created especially for you and production does not begin until your order is placed.
  • Your doll is delivered in a large unmarked box via DHL or FedEx at our discretion.
  • Customs Agents may open your dolls box for inspection during transport.
  • Shipping time is generally 7 days, but will vary depending on location, weather conditions, etc.
  • On rare occasion an unavoidable delay may occur during the production of your doll, of which we will notify you via email.
  • We will update your order with a tracking number when your doll ships out of either our Florida or Texas warehouses or from the production factory in China.
  • Your doll will be delivered directly to your doorstep discreetly packaged in a blank box. A signature is required for delivery.
  • We may choose to ship accessories separately which may arrive sooner, or later than your doll.  CBS Kits and Clothing orders will ship separately from your doll.

FREE SHIPPING DESTINATIONS

  • We offer FREE SHIPPING throughout the Lower 48 United States, Hawaii and Alaska.
  • We offer FREE INTERNATIONAL SHIPPING to Australia, New Zealand and Canada.

    EXCEPTIONS

  • $250 Shipping Charge to the United Kingdom and France
  • $80 Shipping Fee to South America, Caribbean and Singapore.
  • For International destinations not listed above please contact us to inquire if shipping is available to your location and what the fee would be.

DUE TO IMPORT LAWS WE CAN NOT SHIP TO THE FOLLOWING DESTINATIONS

  • We DO NOT SHIP to Islamic countries, India, Indonesia, Malaysia, Africa, Mexico, or Norway.

CUSTOMS FEES

If your countries Customs dept. charges you a fee: Please submit the paid receipt to us with your order number and we will reimburse you for the charges.

100% QUALITY GUARANTEE

We stand behind the quality of our sex dolls and products we sell with a 100% quality guarantee.  What you see on our website is exactly what you will get.  If you receive the wrong item, or your item is defective when it arrives please contact us immediately upon receipt of the item at 1-844-386-7573 for a resolution of the issue. 

REPLACEMENT POLICY

  • Your Real Love Sex Doll is custom made just for you at our factory with the specific doll options you have chosen.  Because your sex doll is a custom product created just for you, once production of your doll has begun your order may not be canceled for any reason.
  • A Replacement will be granted only if you have received an incorrect item due to our error. If you have received a defective item, we may opt to fix it or replace it at our discretion. In which case we are happy to pay for the return shipping, fix or replace the item at no additional charge and ship it back to you. (standard production and shipping times apply).
  • You have 2 calendar days after the package delivery date to report a problem, so please inspect your doll as soon as she arrives.
  • WARNING: Sex toy laws dictate that we cannot accept a return of a sex doll.
  • Unfortunately, Items that are damaged through improper use are not eligible for repair or exchange, regardless of the duration of time the product was used for. Sex dolls are not indestructible. Care and common sense must be exercised during use and handling.


Customer satisfaction is very important to us. If you have any problem with your order, please contact us and we will do our best to fix the issue immediately.

Customer Support: 1-844-386-7573